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  4. Systems Change: Understanding Your Workflow Processes to Prepare for System Change

Systems Change: Understanding Your Workflow Processes to Prepare for System Change

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Module 3 Overview

This module continues the discussion of the steps necessary for systems change to support the implementation of automatic referral with effective care coordination. Participants will map and study their current referral and care coordination workflow processes to understand what is working and what needs to be addressed.

Topics covered in this module include:

  • Understanding workflow process mapping, including what should be mapped and who should be involved.
  • Learning how to create a workflow process map, with a focus on automatic referral and care coordination.
  • Capturing insights from the process maps to identify problems in key processes.
  • Beginning process redesign.

Suggested Audience

The target audiences for this session include:

  • The CR QI team
  • Non-team cardiac clinicians
  • Discharge planners
  • Care coordinators
  • Hospital leadership

It is important to note that the audiences listed above are a suggestion rather than a limitation. All are welcome to watch and review the module.

Learning Objectives

Upon completion of this module, attendees should be able to:

  • Understand the importance of mapping key processes and identifying process failures before implementing automatic referral or enhancing care coordination.
  • Map current workflow processes for CR referral, enrollment, participation, and completion, including data collection.
  • Identify implementation gaps and process failures that must be addressed to support automatic referral with effective care coordination.

Speaker Bios

Headshot of Steve Keteyian
Steve Keteyian, PhD

Henry Ford Hospital

McKenzie Peckman, MS, ACSM-CEP
McKenzie Peckman, MS, ACSM-CEP

Aspirus Wausau Hospital

Provide feedback on this training module at TAKEheart@abtassoc.com.

Related Resources

McNeil, P. Liverpool Hospital. Clinical Champions. https://www.health.nsw.gov.au/wohp/Documents/mc3-clinical-champions-mcneil.pdf. Accessed February 14, 2020.

Million Hearts. Getting to 70% Cardiac Rehabilitation Participation: Action Steps for Hospitals. https://www.aacvpr.org/Portals/0/Million%20Hearts%20Change%20Package/4.24.2018%20Files/SC-3-CRCP-MH-Actions%20for%20Hospitals.pptx. Accessed February 14, 2020.

The Institute for Healthcare Improvement. Quality Improvement Essentials Toolkit. http://www.ihi.org/resources/Pages/Tools/Quality-Improvement-Essentials-Toolkit.aspx. Accessed February 14, 2020.

The Institute for Healthcare Improvement. Project Planning Form. http://www.ihi.org/resources/Pages/Tools/ProjectPlanningForm.aspx. Accessed February 14, 2020.

The Institute for Healthcare Improvement. Plan-Do-Study-Act (PDSA) Worksheet. http://www.ihi.org/resources/Pages/Tools/PlanDoStudyActWorksheet.aspx. Accessed February 14, 2020.

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*This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education through the joint providership of the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) and the American Hospital Association (AHA).  ABQAURP is accredited by the ACCME to provide continuing medical education for physicians.

The American Board of Quality Assurance and Utilization Review Physicians, Inc. designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ABQAURP is an approved provider of continuing education for nurses. This activity is designated for 1.0 contact hours through the Florida Board of Nursing, Provider # 50-94.

Training Date:

January 12, 2022

Cost:

Free

Watch Training

Module 3 Materials
Download Module Slides (1.64 MB)
Download Implementation Guide (483.89 KB)
CEU Credits

This module is accredited by American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)* and is available for 1 AMA PRA Category 1 Credit for physicians and nurses on TAKEheart Partner Hospital teams. CEUs will only be granted for individuals who attend the live training.

TAKEheart - AHRQ's Initiative To Increase Use of Cardiac Rehabilitation
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The Case for Cardiac Rehabilitation
  • The Benefits - Importance of Cardiac Rehabilitation
  • The Challenge - Underutilization
  • The Opportunity - Proven Improvement Strategies
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